From first call to first month
Two free conversations before you pay for anything, then a program written for you before you walk in. Here is exactly what happens.
- 01
A 15-minute call
Free. What you’ve tried, what hurts, what you actually want, and what your week looks like. If we’re not the right answer, we’ll tell you on the call.
- 02
A free assessment, 45 to 60 minutes
In the studio with one of the coaches: a movement screen and a proper conversation about your goals, history and preferences. An Evolt 360 scan if you want one — it’s optional. The assessment doesn’t count as a session.
- 03
Your time, your format
If you want to go ahead, we confirm your recurring session time there and then — the same day and time each week, which is how nine in ten members train. Shift work or an unpredictable roster? You can book session by session around it instead. Not ready to commit to a slot yet? Book a paid trial session first and decide after.
- 04
Payment, sorted once
At the assessment we confirm how you’d like to pay and when the first payment goes out. For weekly or fortnightly direct debit, you’ll get a message and an email with access to our scheduling app, where you add your card securely through Stripe. Invoicing or session packs are arranged the same day.
- 05
The SOF App
You get access to our coaching app: your program, plus any nutrition or habit targets your coach sets. It’s the same program you’ll see on the tablets in the studio.
- 06
Your program, written before you arrive
Your coach writes it from the assessment, your goals and your preferences. In your first session you go through the whole thing, start to finish. Anything that didn’t feel right, or you didn’t like, is adjusted for the next time you’re in.
- 07
Your first session, when it suits you
Some people start the next day, some the following week. It’s your call. The first few weeks are about one thing: getting you moving and settled into a routine that holds.
- 08
A free 30-minute nutrition consultation, when you’re ready
Once training feels like part of the week, book a free 30-minute nutrition consultation — it’s offered to every member. Where you are now, what you eat, your biggest sticking point, what you can realistically change to fit your life, and what would help most for the outcome you want — better health, dropping body fat, or building muscle and strength. You leave with a plan. If you want ongoing help after that, regular or one-off paid consultations and check-ins can be arranged outside your sessions.
- 09
The 30-day money-back guarantee
It runs for 30 days from your completed assessment. If you’re not happy with the sessions you’ve done in that time, give us 7 days’ notice, tell us you’d like a refund, and we’ll process it.
Moving sessions, booking extras, going on leave
A dedicated full-time admin team member handles all of it — rescheduling, booking an extra session, pausing while you’re away. Message or email and it’s done, so you’re never chasing your coach between sets. The systems flex to you, and there’s a person on the other end.
Life comes up. We plan for it.
Work, family, and everything in between. Most members here are managing something, so the way we schedule, reschedule and bill is built for a week that doesn’t always go to plan.
Flexible scheduling
Your slot is the same day and time each week. Need to move one? Give us 24 hours’ notice and we’ll find another time. With 60-plus semi-private and 40-plus one-to-one and two-to-one sessions a week, there’s usually one for you to book into.
Flexible cancellations
Cancel inside 24 hours and the session is still paid for — but we won’t leave it there. We’ll work with you to reschedule it. Our coaches share one file and one calendar, so whoever takes that session already knows your program.
Flexible payments
We meet you where you are. Weekly or fortnightly direct debit, monthly invoicing, or session packs — whichever fits how you run the rest of your life.
Our terms are built around doing the job well enough that you stay — not a minimum-term contract. Pause or cancel with 7 days’ written notice, and every membership carries a 30-day money-back guarantee.