From first call to first month
Two free conversations before you pay for anything, then a program written for you before you walk in. Here is exactly what happens.
- 01
A 15-minute call
Free. What you’ve tried, what hurts, what you actually want, and what your week looks like. If we’re not the right answer, we’ll tell you on the call.
- 02
A free assessment, 45 to 60 minutes
In the studio with one of the coaches: a movement screen and a proper conversation about your goals, history and preferences. An Evolt 360 scan if you want one — it’s optional. The assessment doesn’t count as a session.
- 03
Your time, your format, your payment
If you want to go ahead, we confirm it all there and then: your recurring session — the same day and time each week, which is how nine in ten members train — your preferred way to pay, and when you’ll be charged. Shift work or an unpredictable roster? You can book session by session around it instead. Not ready to commit to a slot yet? Book a paid trial session first and decide after.
- 04
Confirmed in writing before you’re home
After the assessment you’ll get an SMS confirming what we agreed, then emails with access to our platforms — the scheduling app, where direct-debit members add a card securely through Stripe, and the coaching app. Every member gets both, whether you pay weekly, fortnightly, by invoice or by session pack. Our admin manager then sends your welcome book: how the studio works, your membership and recurring times confirmed, the terms, and everything we covered in the assessment.
- 05
The SOF App
You get access to our coaching app: your program, plus any nutrition or habit targets your coach sets. It’s the same program you’ll see on the tablets in the studio.
- 06
Your program, written before you arrive
After the assessment, your coach reviews everything you discussed and writes a plan for you: built around how you move, the exercises you like and don’t, and what you want to get out of training. It’s ready before your first session, not written on the floor while you wait.
- 07
Your first session, when it suits you
Some people start the next day, some the following week. When you walk in, your program is already loaded on our in-house tablet, so your phone can stay in your bag. Whether it’s one-to-one or semi-private, your coach walks you through the whole session. If something doesn’t feel right against what we prescribed from your assessment, we change it on the spot, let the rest of the team know, and make any further adjustments from there. The first few weeks are about one thing: getting you moving and settled into a routine that holds.
- 08
A free 30-minute nutrition consultation, when you’re ready
Once training feels like part of the week, book a free 30-minute nutrition consultation — it’s offered to every member. Where you are now, what you eat, your biggest sticking point, what you can realistically change to fit your life, and what would help most for the outcome you want — better health, dropping body fat, or building muscle and strength. You leave with a plan. If you want ongoing help after that, regular or one-off paid consultations and check-ins can be arranged outside your sessions.
- 09
The 30-day money-back guarantee
Your 30 days start the day after your assessment, once you’ve decided to join. If it’s not right, email us any time in those 30 days and tell us what didn’t work. You’re refunded for the sessions you’ve already done, not just the ones you haven’t, and we process it within 14 days. There’s no notice period. The 7 days’ notice only applies to cancelling an ongoing membership. This doesn’t affect your rights under Australian Consumer Law.
Moving sessions, booking extras, going on leave
A dedicated full-time admin team member handles all of it — rescheduling, booking an extra session, pausing while you’re away. Message or email and it’s done, so you’re never chasing your coach between sets. The systems flex to you, and there’s a person on the other end.
Life comes up. We plan for it.
Work, family, and everything in between. Most members here are managing something, so the way we schedule, reschedule and bill is built for a week that doesn’t always go to plan.
Flexible scheduling
Your slot is the same day and time each week. Need to move one? Give us 24 hours’ notice and we’ll find another time. With 60-plus semi-private and 40-plus one-to-one and two-to-one sessions a week, there’s usually one for you to book into.
Flexible cancellations
Cancel inside 24 hours and the session is still paid for — but we won’t leave it there. We’ll work with you to reschedule it. Our coaches share one file and one calendar, so whoever takes that session already knows your program.
Flexible payments
We meet you where you are. Weekly or fortnightly direct debit, monthly invoicing, or session packs — whichever fits how you run the rest of your life.
Our terms are built around doing the job well enough that you stay — not a minimum-term contract. Pause or cancel with 7 days’ written notice, and every membership carries a 30-day money-back guarantee.