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Terms of Service

State of Fitness Pty Ltd (ABN 39 641 837 989)

Last updated: April 2026

1. Who We Are

State of Fitness is a private, appointment-only personal training studio in South Yarra, Melbourne. We are operated by State of Fitness Pty Ltd (ABN 39 641 837 989), Level 2, 349 Chapel Street, South Yarra VIC 3141.

By accessing stateoffitness.com.au, using the State of Fitness member platform at app.stateoffitness.com.au, or engaging our coaching services, you agree to these Terms of Service.

2. Our Services

We provide private, expert personal training and coaching on an appointment-only basis. Every member receives a personalised program built around their goals, movement, and schedule — not a generic template.

Our services include:

  • One-on-one and small group personal training sessions
  • Movement assessments and reassessments
  • Personalised training programs delivered through our member app
  • Progress tracking (strength, body composition, habits)
  • Nutrition and lifestyle support (included and paid options)
  • Access to our member platform for booking, messaging, and program delivery

We also service clients in surrounding Melbourne suburbs including Prahran, Toorak, Windsor, Armadale, and St Kilda East. All training takes place at our South Yarra studio.

3. Memberships and Payments

Your membership is governed by a separate Membership Agreement, which you will sign when you join. These Terms apply alongside that agreement.

Billing:

  • Membership fees are billed in advance — weekly or fortnightly — processed via Stripe or EziDebit on Mondays
  • We do not store your full payment card or bank account details
  • There are no joining fees or admin fees to get started

Failed payments:

If a payment fails, we will contact you to help resolve it. We do not charge failed payment fees.

Cancellation:

  • We do not lock you into long-term contracts
  • To cancel your membership, give us 7 days written notice via email to info@stateoffitness.com.au or through the member app
  • No penalty, no awkward conversations.

30-day satisfaction guarantee:

If within your first 30 days you don’t feel confident, supported, or like we’re the right fit, contact us and we will refund your payments. No pressure, no hard feelings.

Discounts:

We do not offer discounts. Every membership includes the same high level of personalised service regardless of training frequency.

4. Session Bookings and Cancellations

  • Sessions must be booked in advance through the member app or by contacting our team
  • We ask for at least 24 hours notice to cancel or reschedule a session
  • If something urgent comes up within the 24-hour window, let us know and we will always do our best to reschedule you at no extra cost
  • Late cancellations and no-shows that cannot be rescheduled may result in that session credit being forfeited, as detailed in your Membership Agreement

5. Membership Holds and Suspensions

  • You can pause your membership at any time with 7 days written notice
  • You receive a generous annual leave allocation as part of your membership (details in your Membership Agreement)
  • If you exceed your annual leave allocation and want to hold your recurring time slots, a small holding fee applies — this is optional
  • If you are injured or unwell, talk to us. We will work with you to adjust your program or pause your membership

6. Health Information and Your Safety

We take your safety seriously. Our coaches are university-qualified and our onboarding process includes a detailed movement assessment — but we need your help to keep you safe.

We ask that you:

  • Tell us about any health conditions, injuries, pain, medications, or contraindications to exercise before you start training with us
  • Tell your coach immediately if anything changes — a new injury, a health diagnosis, a change in medication, or anything else that might affect how you should train
  • Follow the guidance of your coach regarding exercise intensity, technique, and rest

You acknowledge that:

  • Physical training carries inherent risk, including the possibility of injury
  • The information you provide during your assessment and onboarding directly shapes your program — undisclosed conditions may affect the safety or suitability of your training
  • Our coaches are not medical practitioners and do not provide medical advice. If you have a health concern, please consult a qualified health professional.
  • Where appropriate, our coaches will communicate with your physiotherapist, osteopath, or other health professionals to ensure your training supports your recovery

7. Member App and Platform

The State of Fitness member platform at app.stateoffitness.com.au is provided as part of your membership.

You agree to:

  • Use the platform only for its intended purpose
  • Keep your login credentials secure and not share your account with anyone else
  • Not attempt to access other members’ data or any part of the platform you are not authorised to use
  • Notify us immediately if you think your account has been compromised

8. AI-Assisted Coaching Tools

Our platform uses AI to support — not replace — the judgment of your coach.

AI Program Generation:

Your coach uses an AI-assisted tool to help build your personalised training program. Every program is reviewed, adjusted as needed, and approved by your coach before it reaches you. The AI helps your coach work more effectively — your coach makes all final decisions.

Maverick AI Assistant:

Our member app includes Maverick, an AI chat assistant that can help with questions about your program and training. Maverick is not a substitute for direct communication with your coach. Please do not use Maverick for urgent matters or medical concerns.

Wearable-informed coaching:

If you connect a wearable device, your coach may use data such as your recovery scores, sleep trends, and HRV to inform your programming. This data is one input among many — your coach applies professional judgment in interpreting and responding to it.

9. Health Data Integrations

You may choose to connect third-party wearable devices (Garmin, Whoop, Oura Ring, Polar, Suunto) or nutrition platforms (Cronometer) to your State of Fitness account.

By connecting an integration, you understand and agree that:

  • You are authorising State of Fitness to receive and store health and activity data from that platform
  • Your assigned coach and authorised State of Fitness staff will be able to view this data to support your coaching
  • You can disconnect any integration at any time via Settings → Health Integrations in the app
  • Wearable and nutrition data is retained for 90 days on a rolling basis and then automatically deleted
  • You may request deletion of all wearable and nutrition data at any time by contacting us or using the deletion request function in the app

Connecting integrations is entirely optional. Your coaching relationship does not depend on it.

For full details on how we handle health data, see our Privacy Policy at stateoffitness.com.au/privacy-policy.

10. Intellectual Property

All content on stateoffitness.com.au and the State of Fitness member platform — including programs, assessments, coaching materials, branding, and platform design — is owned by State of Fitness Pty Ltd.

Your training program is created specifically for you. You are welcome to use it for your own personal training. You may not share, reproduce, sell, or distribute it without our written permission.

11. Privacy

Our Privacy Policy governs how we collect, use, store, and protect your personal information — including health data, wearable data, and nutrition data.

Read the full policy at stateoffitness.com.au/privacy-policy.

By using our services, you consent to the handling of your information as described in the Privacy Policy.

12. Limitation of Liability

To the maximum extent permitted by Australian law:

  • State of Fitness is not liable for any indirect, incidental, or consequential loss or damage arising from your use of our website, member platform, or services
  • Our liability for any claim arising from the provision of services is limited to the fees paid by you in the three months preceding the claim
  • Nothing in these Terms limits our liability for personal injury caused by our negligence, or for any right or guarantee that cannot be excluded under Australian Consumer Law

13. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010). Nothing in these Terms is intended to exclude, restrict, or modify those rights.

14. Account Termination

By us:

We may suspend or terminate your access to the member platform if you breach these Terms, use the platform in a way that threatens the safety or privacy of other members or staff, or fail to maintain your membership payments. We will always attempt to resolve issues directly before taking this step.

By you:

You may close your app account at any time by contacting info@stateoffitness.com.au. Clinical health records required to be retained under the Health Records Act 2001 (Vic) will be kept for the legislated minimum period regardless of account closure.

15. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via email or a notice in the member app at least 14 days before they take effect. The current version is always available at stateoffitness.com.au/terms-of-service.

16. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the jurisdiction of the courts of Victoria.

17. Contact Us